“Is Your Benchmarking Doing the Right Work?” Harvard Management Update, September 2003, pp. is a full service contracting company servicing property managers, condominium associations and home owners in the Chicago land and the Northwest suburbs. Benchmarking Strategies: A Tool for Profit Improvement. At Benchmark, we aim to exceed the expectations of our general contractor partners at every turn.Safety and communication aren’t just a competitive advantage for us they are core tenets of how we do business. “Creative Benchmarking.” Harvard Business Review, November/December 2000, pp. The Complete Benchmarking Implementation Guide: Total Benchmarking Management. “Selection Bias and the Perils of Benchmarking.” Harvard Business Review, April 2005, pp. Managing by Measuring: How to Improve Your Organization’s Performance Through Effective Benchmarking. American Productivity and Quality Center, 2001.Ĭzarnecki, Mark T. Benchmarking: A Guide for Your Journey to Best-Practice Processes. Productivity Press, 2006.Ĭoers, Mardi, Chris Gardner, Lisa Higgins, and Cynthia Raybourn. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance. McGraw-Hill, 1994.īoxwell, Robert J., Jr. Benchmarking for Best Practices: Winning Through Innovative Adaptation. Adapt and implement the best practices, setting reasonable goals and ensuring companywide acceptanceįive key trends emerged from Bain's survey of 1,268 managers.Īmerican Productivity and Quality Center.Analyze the data and identify opportunities for improvement.Collect data on performance and practices.Choose companies or internal areas to benchmark.Select a product, service or process to benchmark.Usage and satisfaction among survey respondents Companies then improve their performance by tailoring and incorporating these best practices into their own operations-not by imitating, but by innovating. The objective of Benchmarking is to find examples of superior performance and understand the processes and practices driving that performance. Managers compare the performance of their products or processes externally with those of competitors and best-in-class companies, and internally with other operations that perform similar activities in their own firms. Benchmarking improves performance by identifying and applying best demonstrated practices to operations and sales.
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